Privacy Policy

1. Information We Collect

We collect several types of information to provide and improve our Service:

Information You Provide

• Account registration information (email address, password)
• Profile information (name, preferences)
• Watchlist and portfolio configurations
• Feedback, suggestions, and support inquiries
• Payment and billing information (processed securely by our payment provider)

Information Collected Automatically

• Device information (browser type, operating system, device identifiers)
• Log data (IP address, access times, pages viewed, referring URLs)
• Usage patterns (features used, interactions, preferences)
• Location data (country/region based on IP address)

2. How We Use Your Information

We use the collected information for various purposes:

• To provide, operate, and maintain our Service
• To personalize your experience and save your preferences
• To process transactions and manage subscriptions
• To send administrative information (updates, security alerts, support messages)
• To respond to your comments, questions, and provide customer support
• To analyze usage patterns and improve our Service
• To detect, prevent, and address technical issues and fraud
• To comply with legal obligations

3. Legal Basis for Processing (GDPR)

If you are from the European Economic Area (EEA), our legal basis for collecting and using your personal information includes:

• Contract Performance: Processing necessary to provide our services to you
• Legitimate Interests: Processing for our legitimate business interests
• Consent: Where you have given us consent for specific processing
• Legal Obligation: Processing necessary to comply with the law

4. AI and Automated Processing

Marketloop uses artificial intelligence (AI) and automated systems to provide certain services:

How We Use AI

• Generating audio market briefings and news summaries
• Content analysis and categorization
• Personalization of content based on your preferences
• Improving our services through usage pattern analysis

Data Used by AI Systems

• Third-party news content (not your personal data) for content generation
• Aggregated and anonymized usage data for service improvement
• Your preferences and settings for personalization (with your consent)

Your Rights Regarding AI Processing

You have the right to request information about how automated decisions affect you and to opt out of certain AI-based personalization features through your account settings.

5. Third-Party News Providers

We aggregate news content from third-party providers. Regarding this content:

• Third-party publishers retain ownership of their content
• Clicking on news articles may take you to third-party websites with different privacy policies
• We do not share your personal information with news content providers
• Third-party sites may collect data about you independently; we encourage reviewing their privacy policies

6. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With trusted third parties who assist in operating our platform (payment processors, hosting providers, analytics services, AI service providers)
• Legal Requirements: When required by law, subpoena, or government request
• Protection of Rights: To protect the rights, property, or safety of Marketloop, our users, or others
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you have given us explicit permission

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of data in transit (TLS/SSL) and at rest
• Secure authentication and access controls
• Regular security assessments and monitoring
• Employee training on data protection

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. We will also retain and use your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements. When you delete your account, we will delete or anonymize your personal information within 30 days, except where retention is required by law.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Essential Cookies: Maintain your session and remember your preferences
• Analytics Cookies: Understand how visitors interact with our Service
• Functional Cookies: Enable enhanced functionality and personalization

You can control cookie settings through your browser preferences. Note that disabling certain cookies may affect the functionality of our Service.

8. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of your personal data
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your personal data
• Restriction: Request restriction of processing
• Portability: Receive your data in a structured, machine-readable format
• Objection: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us through the feedback feature or your account settings.

9. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected and how it is used
• Right to delete personal information
• Right to opt-out of the sale of personal information (we do not sell your data)
• Right to non-discrimination for exercising your privacy rights

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. When we transfer your information, we take appropriate safeguards to ensure your data remains protected in accordance with this Privacy Policy.

11. Third-Party Services

Our Service may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these external sites and services. We encourage you to review the privacy policies of any third-party services you access through our platform.

12. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page, updating the "Last updated" date, and where appropriate, sending you a notification. We encourage you to review this Privacy Policy periodically.

14. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Through the feedback feature in the application
• Via your account settings

We will respond to your inquiry within 30 days.